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Managed Network Services: sticking with the team that got you there

TBNG BasketballUnless you have been living under a rock, you’re aware of the NCAA's March Madness tournament. Offices at this time of year are alive with basketball water cooler chatter and office pools. Collegiate coaches and teams are faced with the ultimate challenge: to succeed and move on to the next opponent.

The plan is pretty much the same: work your team and stick with what you know and emphasize your core skills. As a coach entering the tournament, you don’t change your team. Why would you switch up the formula that got you there in the first place? Therefore, Keep the same players, the ones who know the strategy and the plays, and work towards success in the tourney.

This also might be the time of the year in your business when you're going through, or finishing up some Q1 capital expenditures, network upgrades, new servers, email migrations, or workstation deployments.

Picture yourself as the coach of your business team - the one in charge of making sure these Cap-Ex upgrades migrate smoothly. Just like an NCAA coach is thinking, why would you change up the team that got you there?

If you are outsourcing your project upgrades, did you know that the same team that performed the installation could also maintain and monitor such upgrades? As a leader of your corporate IT team, why would you switch out the team that performed these upgrades once they were complete? Why not follow up and maintain your upgrades with the group that got you there – your consulting team. Roll the project work into a service and maintenance contract.

A Managed IT Services contract can provide your company with cost-effective, reliable computer network support. The following are the top 5 reasons why you should consider a contract with an outsourced vendor:

1) Cost: Because a service provider’s main business is managing computer networks, they can handle it more efficiently than you can internally. They are trained IT technicians and can provide solutions daily in a cost-efficient and effective way. Plus, you’ll know exactly what you are paying each month and what deliverables the service provider provides for those costs.

2) Reliability: As a business owner, you are probably wearing a number of different hats – CEO, R&D manager, and possibly CTO. In these situations, it’s easy to let things slide or fall through the cracks. If you outsource your network support, its one more thing off your plate and allows your investment to be protected. You have a trusted partner and a resource to call when issues arise. Service providers work to ensure that your network is always functioning

3) Peace of Mind: Your new solution is a critical investment. Knowing that your product is covered by a managed service contract can relieve you of stress and allow you to focus on your business. There’s no need to panic when there is a system failure because you know you have a team behind you supporting your product.

4) Technical Support: IT technical support is part and parcel of the investment that you make into your company’s infrastructure. On a regular basis, you will need to interface with your technology team. Do you want a good experience or a GREAT experience? Customers with service contracts have priority and may be entitled to 24/7 support calls and overnight or same-day product replacement. Issues are resolved quicker and without aggravation.

5) Security: Service providers monitor network security 24/7 using remote management and monitoring tools that immediately report any suspicious activity on your network. They also ensure that your anti-virus and anti-malware programs are up to date and that your backups are running smoothly.

Lou Ardolino

Written by Lou Ardolino

Louis Ardolino is the VP of Client Services at TBNG Consulting.

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